Member complaints

​​​​​​​On this pag​e

• Reports on member complaints and procedures
• Case summaries of decisions
• Special reviews
• ​​ 2023​
• ​​ 2022
• ​​ 2021
• 2020
• 2019
• 2018
• Archived reports

Reports on member complaint procedures

• Annual Report on Complaints - 2023​
• Annual Report on Complaints - 2022​​
• Annual Report on Complaints - 2021​
• Annual Report on Complaints - 2020​
• Second Annual Report on Complaints - 2019
• First annual report on the new member complaints procedures - 2018​

Summaries of decisions

Special reviews

• Special review 002
• Special review 001

2023

Case number:

• ​ 23-001
• ​ 23-002
• ​ 23-003
• ​ 23-004
• ​ 23-005
• ​ 23-006
• ​ 23-007
• ​ 23-009
• ​ 23-010
• ​ 23-011
• ​ 23-015
• ​ 23-016​

2022

Case number:

• ​ 22-004
• 22-005
• 22-006
• 22-008
• 22-009
• 22-010
• 22-011
• 22-012
• 22-013
• 22-014
• 22-015
  
• 22-016
• 22-017
• 22-018
• 22-019
• 22-021
• 22-022
• 22-023
• 22-024
• 22-025
• 22-026
• 22-027

2021

Case number:

• ​​ 21-001​
• 21-002
• 21-003
• 21-005
• 21-006
• 21-007
• 21-008
• 21-009
• 21-010
• 21-011
• 21-012
• 21-013
• 21-014
• 21-015
  
• 21-016
• 21-017
• 21-018
• 21-020
• 21-021
• 21-022
• 21-023

2020

Case number:

• 20-012
• ​ 20-011​
• 20-010
• ​​​ 20-009
• 20-008
• 20-006
• 20-005
• 20-004
• 20-001

2019

Case number:

• 19-023
• 19-022
• 19-021
• 19-020
• 19-019​
• 19-018
• 19-017
• 19-016
• 19-015
• 19-013
• 19-012
• 19-011
• 19-010
• 19-009
• 19-008
• 19-007
• 19-006
• 19-005
• 19-004
• 19-003
• 19-002

2018

Case number:

• 18-019
• 18-018
• 18-016
• 18-015
• 18-014
• 18-013
• 18-012
• 18-010
• 18-009
• 18-007
• 18-006
• 18-005
• 18-004
• 18-003
• 18-002
• 18-001
• 18-000

Archived reports (Made under the previous Protocol for Addressing Member Conduct Issues)

2016-2017 | 2015-2016 | 2014-2015 | 2013-14 | 2012-13