Case No. 22-025

​The complainant was counsel for a refugee claimant whose case was heard by a member of the Refugee Protection Division (RPD).

The complainant alleged that the member did not act honestly and in good faith, lacked integrity, and did not conduct the hearing fairly, resulting in an incomplete audio recording, issues with interpretation and many unnecessary delays in scheduling.

The Office of the Ombudsperson determined that the incomplete audio recording was due to a technical issue when uploading the audio file, and not the member's conduct. The allegations related to delays in scheduling hearings and interpretation issues were also not about the member's conduct. Therefore, all allegations were not within scope of the ​Procedures for Making a Complaint about a Member (the Procedures).

After reviewing the complaint, and consistent with the recommendation of the Ombudsperson, the Chairperson dismissed the complaint under the Procedures.

The complaint was dismissed and the file was closed.