The Immigration and Refugee Board of Canada (IRB) strives to provide a fair and transparent service that is timely, professional, and courteous. To this end, the IRB has issued service standards for processing of member complaints. As of April 1, 2022, the IRB will monitor and report on whether the service standards and targets outlined below are met.
The IRB aims to meet these service standards under normal, day-to-day operations. The ability to meet these timelines may be impacted by the quality and completeness of the information that is received as well as other factors, which are outside the control of the IRB.
|Acknowledgment||Acknowledgment letter sent to complainant following receipt of the complaint||
5 calendar days from receipt of complaint||100%|
|Screening||Screening decision letters sent to parties following screening||
60 calendar days* from receipt of complaint||80%|
|Final Decision||Final decision letters sent to parties following investigation||
170 calendar days* from receipt of complaint||80%|
*This service standard does not include the time that passes while a complaint is temporarily placed on-hold and not actively being processed. This occurs if the case related to the complaint is still before the member who is the subject of the complaint. Once the member is no longer presiding over the case, the hold is lifted, and the service standard timeline continues.