A complaint about the conduct of a member must be made in writing to the Office of the Ombudsperson by email (irb.ombudsoffice-bureauombuds.cisr@irb-cisr.gc.ca), or by mail at the following address:
Office of the Ombudsperson
Immigration and Refugee Board of Canada
Minto Place, Canada Building
344 Slater Street, 14th Floor
Ottawa, Ontario
Canada
K1A 0K1
Please note that a
complaint form is available to assist with this process.