The submission of documents electronically to the Immigration and Refugee Board of Canada (IRB) is now allowed through the use of Canada Post’s epost Connect™ service for the Refugee Protection Division (RPD) and Refugee Appeal Division (RAD). This service allows for electronic file transfers that are secure, private, and confidential. The instructions below will guide you through the process of signing up for this service and sending documents electronically to the IRB.
The process consists of three parts.
Sign up with the IRB for access
Register with the epost Connect service (through the email you will receive from the IRB)
Submit your documents through epost Connect
Any documents that you wish to submit to the IRB
must follow the requirements below:
- Documents must be submitted in accordance with the rules of the corresponding division.
- Documents must be legible, including the proper pagination.
- Documents must be in PDF format.
The file name of each document should follow the following naming convention:
[IRB file number] – [Division] - [Type of document]
For example: TB1-12345 – RPD – Disclosure
Part I – Sign up with the IRB for access
Go to the IRB’s online web-form.
Select your region.
Note: If you wish to send documents to multiple regions, you will need to submit a new request and select the appropriate region as needed.
Enter your first name, last name and email address.
The IRB will send you an email invitation to join a secure conversation on epost Connect.
Part II – Register with the epost Connect service
The instructions below will guide you through the process of signing up to the epost Connect service so that you can submit documents to the IRB.
“Access the Message” button found in the email invitation you received from the IRB.
After being redirected to the epost Connect portal, you will see the following screen. Click on the
“Use Connect” button to create an account with epost Connect.
Complete the Profile Information form to create your account. Once you have filled out the form, click on the
You will be redirected directly to your epost Connect Inbox where you can view any secure conversations that you have been added to. You are now ready to submit documents to the IRB for your case or your clients’ cases.
Part III – Submit your documents through epost Connect
Once in your epost Connect Inbox (which is now connected with the IRB), please follow the steps below:
Click on the
name of the conversation to open the secure conversation.
Click on the
envelope to view the contents of the unread message.
To send documents to the IRB, click on the
“Post Message” button.
“Choose Files” to browse for your document(s) to attach them to the message.
Please refrain from adding any text in the Message box. The purpose of this epost Connect service is only for the submission of documents.
“Submit” button. The document(s) will be transmitted to the IRB via epost.
Sent time in the message to the IRB indicates that your document(s) will be considered to have been received.
- Please ensure to save your original document(s) on your computer or network as epost Connect is not meant for saving your files.
- To submit more documents for the RPD and the RAD at a later date or for another case, just log into
epost Connect and submit your new documents.
- If you change regions, then you will have to sign up with us again (by following the steps above) to be able to submit documents to that new region.