The purpose of this Practice Notice is to communicate the methods of submission of documents accepted by the Immigration Division (ID).
The ID is committed to taking steps as required to protect the health and safety of all hearing participants, including using methods of submission of documents that ensure quick and efficient processing while respecting public health recommendations.
Submission of documents
The ID strongly encourages the use of email or fax to communicate with the Division. Please refer to the
Practice Notice issued by the ID on April 7, 2020, for further information including instructions on document formatting and size limits. Documents can also be submitted by means of the
My Case portal or in person at
Immigration and Refugee Board of Canada (IRB) offices.
Increase of 20-page limit to 50-page limit for providing documents by fax
ID Rule 29(d) provides that documents longer than 20 pages must not be provided by fax, unless the recipient consents to receiving more than 20 pages. Until further notice, documents up to 50 pages may be provided by fax without obtaining prior consent.
How to get help
If you have questions on submission of documents, please
contact the ID registry in your region.
ID registry email addresses
Please use the appropriate email address below when communicating by email with the ID.
ID Western Region (ID file numbers starting with 0001-)
ID Central Region (ID file numbers starting with 0003-)
ID Eastern Region (ID file numbers starting with 0018-)
ID registry fax numbers
ID Western Region: 604-666-7082
ID Central Region: 416-744-4274
ID Eastern Region: 514-496-2252
More information to be posted on the IRB website
The ID will monitor the measures set out in this Practice Notice and may amend the notice, as necessary.
In addition, further notices regarding health and safety protocols and other information may be posted on the IRB website.
Therefore, it is important for parties to check the IRB website regularly.
Signed January 25, 2021
Amended November 18, 2022
Deputy Chairperson, ID