Below expectations ||
Meets expectations ||
80 hearings | 7 themes | 32 questions
Text format – Overall performance
|Percentage of hearings that met or exceeded the high-quality standard: 91%||9% Below expectations||91% Meets or exceeds expectations|
Performance by theme
Text format – Performance by theme
|Pre-proceeding readiness||2% Below expectations||98% Meets expectations|
|Respectful proceedings||8% Below expectations||80% Meets expectations||12% Exceeds expectations|
|Focused proceedings||7% Below expectations||86% Meets expectations||7% Exceeds expectations|
|Reasons state conclusions on all issued decisions||12% Below expectations||83% Meets expectations||5% Exceeds expectations|
|Findings necessary to justify conclusions are provided||3% Below expectations||88% Meets expectations||9% Exceeds expectations|
|Reasons are transparent and intelligible||27% Below expectations||62% Meets expectations||11% Exceeds expectations|
|Virtual hearing questions||15% Below expectations||82% Meets expectations||3% Exceeds expectations|
Performance by region
Text format – Performance by region
|Eastern region – 28 hearings||8% Below expectations||81% Meets expectations||11% Exceeds expectations|
|Central region – 38 hearings||12% Below expectations||82% Meets expectations||6% Exceeds expectations|
|Western region – 14 hearings||9% Below expectations||83% Meets expectations||8% Exceeds expectations|
Top 5 performing areas by question
Text format – Top 5 performing areas by question
|The member addresses parties’ evidence that runs contrary to the member’s decision, and why certain evidence was preferred||75% Meets expectations||25% Exceeds expectations|
|During the course of the hearing, the member narrowed the issues||100% Meets expectations|
|The member accommodates needs of vulnerble participants, including unaccompanied minors, to facilitate their presentation of evidence||100% Meets expectations|
|Member deals with oral applications made by parties||100% Meets expectations|
|The member manages challenging situations as they arise||100% Meets expectations|
Lowest 5 performing areas by question
Text format – Lowest 5 performing areas by question
|Reasons are easily understood and logically sequenced||66% Below expectations||23% Meets expectations||11% Exceeds expectations|
|Problems with interpretation are identied and addressed||31% Below expectations||67% Meets expectations||2% Exceeds expectations|
|Communications in the absence of a party is disclosed and summarized on the record||25% Below expectations||75% Meets expectations|
|The member clearly identies the potential determinative issues at the start of the proceeding||14% Below expectations||51% Meets expectations||35% Exceeds expectations|
|Issues identied as determinative at the hearing are dealt with in the reasons||14% Below expectations||81% Meets expectations||5% Exceeds expectations|
Four indicators related to virtual hearings were added to the checklist for 2020-21 to ensure members adhered to guidelines prescribed for the new virtual approach to adjudication. Based on these indicators, three recommendations were made:
- Ensure all members are aware of and using best practices to resolve sound and technology issues proactively and efficiently.
- Make headphones with microphones available to all members and encourage their use.
- Harmonise practices among regions that requires members to confirm that all parties are alone at the beginning of a virtual hearing.
- Members were efficient and resourceful in finding solutions to address the challenges related to virtual hearings.
- In all the cases assessed, members asked that new documents relevant for the hearing be sent to the registry.
- A year over year comparison shows that overall quality has remained high at the RPD.
The hearings in the sample were proportionally representative of the general population by region and outcome (accepted and dismissed).
Claim types related to Sexual Orientation, Gender Identity and Expression (SOGIE) as well as Women Fearing Gender-Based Violence (WFGBV) were also represented in the sample.
For further information and a full report on data contained in this dashboard please see
quality performance in the Refugee Protection Division 2020-21: Report of results.