Quality performance in the Refugee Protection Division – FY 2020 to 2021: Summary report



​​ ​ ​   ​ Below expectations 
​​​​ ​ ​   ​ ​Meets ​expectations 
​ ​   ​​ Exceeds expectations

Overall performance

80 hearings | 7 themes | 32 questions​​

Overall performance graph
Text format – Overall performance
Percentage of hearings that met or exceeded the high-quality standard: 91%9% Below expectations91% Meets or exceeds expectations

Performance by theme

Performance by theme graph
Text format – Performance by theme
Pre-proceeding readiness2% Below expectations98% Meets expectations
Respectful proceedings8% Below expectations80% Meets expectations12% Exceeds expectations
Focused proceedings7% Below expectations86% Meets expectations7% Exceeds expectations
Reasons state conclusions on all issued decisions12% Below expectations83% Meets expectations5% Exceeds expectations
Findings necessary to justify conclusions are provided3% Below expectations88% Meets expectations9% Exceeds expectations
Reasons are transparent and intelligible27% Below expectations62% Meets expectations11% Exceeds expectations
Virtual hearing questions15% Below expectations82% Meets expectations3% Exceeds expectations

Performance by region

Performance by region graph
Text format – Performance by region
Eastern region – 28 hearings8% Below expectations81% Meets expectations11% Exceeds expectations
Central region – 38 hearings12% Below expectations82% Meets expectations6% Exceeds expectations
Western region – 14 hearings9% Below expectations83% Meets expectations8% Exceeds expectations

Top 5 performing areas by question

Top 5 performing areas by question
Text format – Top 5 performing areas by question
The member addresses parties’ evidence that runs contrary to the member’s decision, and why certain evidence was preferred75% Meets expectations25% Exceeds expectations
During the course of the hearing, the member narrowed the issues100% Meets expectations
The member accommodates needs of vulnerble participants, including unaccompanied minors, to facilitate their presentation of evidence100% Meets expectations
Member deals with oral applications made by parties100% Meets expectations
The member manages challenging situations as they arise100% Meets expectations

Lowest 5 performing areas by question

Lowest 5 performing areas by question
Text format – Lowest 5 performing areas by question
Reasons are easily understood and logically sequenced66% Below expectations23% Meets expectations11% Exceeds expectations
Problems with interpretation are identied and addressed31% Below expectations67% Meets expectations2% Exceeds expectations
Communications in the absence of a party is disclosed and summarized on the record25% Below expectations75% Meets expectations
The member clearly identies the potential determinative issues at the start of the proceeding14% Below expectations51% Meets expectations35% Exceeds expectations
Issues identied as determinative at the hearing are dealt with in the reasons14% Below expectations81% Meets expectations5% Exceeds expectations


Virtual hearings

Four indicators related to virtual hearings were added to the checklist for 2020-21 to ensure members adhered to guidelines prescribed for the new virtual approach to adjudication. Based on these indicators, three recommendations were made:

  • Ensure all members are aware of and using best practices to resolve sound and technology issues proactively and efficiently.
  • Make headphones with microphones available to all members and encourage their use.
  • Harmonise practices among regions that requires members to confirm that all parties are alone at the beginning of a virtual hearing.


  • Members were efficient and resourceful in finding solutions to address the challenges related to virtual hearings.
  • In all the cases assessed, members asked that new documents relevant for the hearing be sent to the registry.
  • A year over year comparison shows that overall quality has remained high at the RPD.


The hearings in the sample were proportionally representa​tive of the general population by region and ​outcome (accepted and dismissed).

Claim types related to Sexual Orientation, Gender Identity and Expression (SOGIE) as well as Women Fearing Gender-Based Violence (WFGBV) were also represented in the sample.

For further information and a full report on data contained in this dashboard please see quality performance in the Refugee Protection Division 2020-21: Report of results