Immigration and Refugee Board of Canada Ministerial Briefing Binder – 2021-22

​​​​Table of Contents

  1. The Immigration and Refugee Board of Canada (IRB)
    1. IRB overview
    2. IRB regions and office locations
    3. Tribunal independence
  2. Organizational structure and biographies
    1. Senior Leader biographies
    2. IRB organizational structure
  3. Financial and Human Resources
  4. Appointment and reappointment of GIC members
  5. Operating context and IRB's Growth and Transformation Agenda
    1. Growth and Transformation "placemat"
    2. IRB budget and impact on refugee claim inventory and wait times
  6. 2021-2022 Operational Plans - Results to date
    1. Refugee Protection Division (RPD)
    2. Refugee Appeal Division (RAD)
    3. Immigration Divison (ID)
    4. Immigration Appeal Division (IAD)
  7. Inventory analysis
    1. Refugee Protection Division (RPD)
    2. Refugee Appeal Division (RPD)
    3. Immigration Division (ID) and Immigration Appeal Division (IAD)
  8. Stakeholders
  9. Key issues requiring ministerial support


All redacted versions were applied in regard to Section 21(1)(a) of the Access to Information Act:

21(1)(a) – advice or recommendations developed by or for a government institution or a minister of the Crown

The Immigration and Refugee Board of Canada

The Immigration and Refugee Board: An Overview

Created by an Act of Parliament in 1989, the Immigration and Refugee Board of Canada (IRB) is Canada’s largest administrative tribunal. Like every administrative tribunal, the IRB must exercise its decision-making authority independently, in a manner that is fair, transparent, efficient, and in accordance with the rules of natural justice. The primary statutory framework governing the IRB and defining the basic features of its organizational structure is the Immigration and Refugee Protection Act (IRPA), which became law in 2002 and was substantively reformed in 2012.

The IRB’s mission, on behalf of Canadians, is to resolve immigration and refugee cases efficiently, fairly and in accordance with the law. The IRB reports to Parliament through the Minister of Immigration, Refugees and Citizenship and contributes directly to Canada’s humanitarian traditions, the security of Canada and the quality of life of Canadians, as well as to the fulfillment of international obligations. It consists of four tribunals, known as “divisions”:

  • Refugee Protection Division (RPD) makes determinations of whether a claimant meets the definition of a refugee under the 1951 UN Refugee Convention (i.e. due to a fear of persecution by reason of race, religion, nationality, membership in a particular social group or political opinion) or a person in need of protection (i.e. because they face torture, a risk to life or risk of cruel and unusual treatment or punishment) under the IRPA. The RPD also hears applications for cessation or vacation of refugee protection. A person may “cease” to hold their refugee status if they are found to have re-availed themselves of the protection of their country of nationality or have obtained protection from another country. A person can have their refugee status vacated if they obtained their status by means of misrepresentation or withholding material facts. In either of these situations, the MinisterNote 1 can make an application which, if allowed by the RPD, will result in the protected person losing his or her refugee protection.
  • Refugee Appeal Division (RAD) considers appeals against decisions of the RPD to allow or reject claims for refugee protection. In most cases, there will be no hearing as the RAD will base its decision on the documents provided by the parties involved and the RPD record. The RAD decides whether to confirm or to change the RPD’s decision. It may also decide to send the case back to the RPD to hear it again, giving directions to the RPD that it considers appropriate. In addition, the RAD has an important role in clarifying matters of refugee law and shaping refugee decision-making at both the RPD and RAD by advancing its adjudicative role and the strategic development of coherent and consistent jurisprudence.
  • Immigration Division (ID) conducts hearings on immigration-related matters. These include:
    • Admissibility hearings: Where the Minister believes that a permanent resident or foreign national is inadmissible to or removable from Canada, the matter may be referred to the ID for an admissibility hearing. Grounds for inadmissibility include security; human rights or international violations; criminality; and misrepresentation. Where a finding of inadmissibility is made, the ID will issue a removal order against the person concerned.
    • Detention reviews: The Division conducts detention reviews of foreign nationals or permanent residents detained by the Canada Border Services Agency (CBSA) under the IRPA. The CBSA has the authority to detain foreign nationals and permanent residents for a number of reasons, including in situations where the Agency believes the individual is inadmissible to Canada; is a danger to the public; is unlikely to appear for immigration processes; or in cases where a foreign national is unable to establish their identity. Detention review hearings are required by law to be held at regular intervals beginning at 48 hours of detention or as soon as possible afterwards, with subsequent reviews being held after 7 days and then after every 30 days for as long as the person remains detained. The law requires the ID to order the release of a detainee unless one of the prescribed grounds for detention is met. Grounds for detention include danger to the public; unlikely to appear for an examination, a hearing or removal; inadmissibility for security reasons; serious criminality, criminality, organized criminality or violating human or international rights; or non-establishment of identity. At a detention review, the onus is always on the Minister’s counsel to demonstrate that there are reasons which warrant detention in all circumstances of the case.
  • Immigration Appeal Division (IAD) hears appeals on immigration-related matters. These include:
    • Sponsorship appeals: If Immigration, Refugees and Citizenship Canada (IRCC) has refused the application of a Canadian citizen or a permanent resident to sponsor the immigration of a close family member to Canada, the sponsor may appeal to the IAD. Sponsorship appeals represent the majority of the Division’s workload.
    • Removal order appeals: A removal order issued by the ID or CBSA against a permanent resident of Canada, protected person or holder of a permanent resident visa may be appealed to the IAD. For example, if a permanent resident was found to have committed a serious crime or for having committed misrepresentation, the person concerned may, with certain exceptions, file an appeal to be allowed to stay in Canada and maintain their permanent residence status.
    • Ministerial appeals: The Minister may file an appeal to the IAD to challenge an Immigration Division decision at an admissibility hearing in favour of the person concerned.
    • Residency obligation appeals: The law requires permanent residents to be physically present in Canada for at least 730 days out of every five years. If a permanent resident is outside Canada and a visa officer with IRCC finds that they have not met this residency obligation, the person may lose permanent resident status. The permanent resident may appeal the decision.

In addition to its four Divisions, the IRB also has employees reporting to its Executive Director who delivers a range of strategic, corporate and operational services to the Board’s senior leadership and decision-makers. These support functions include:

  • Adjudicative Support which consists primarily of professional support to decision-making (e.g., registry, scheduling of cases, triage, research, tribunal officers and case management). It also consists of professional advice and support in relation to the development of the Board’s adjudicative and operational policies.
  • Corporate Support which consists of functions required to support the management of the Board through corporate, strategic and administrative activities encompassing corporate services (e.g. planning, finance, policy development, information technology and administration, human resources and communications).

Geographically, IRB operations are managed across three regions: Western, Central and Eastern. The IRB has offices in five cities: Vancouver, Calgary, Toronto, Ottawa and Montreal, with itinerant sites in Edmonton and Winnipeg where hearings are conducted virtually, with very limited exceptions, by members on an as required basis. The IRB’s National Headquarters are in Ottawa.

Please refer to the attached Tab 1b showing IRB office locations as well as the funded employee complement in each office.

Notes

Note 1
The Minister is represented by an officer (Minister’s counsel) from either CBSA or IRCC

Return to note 1 referrer

IRB Regions and office locations

Text version

Total Budget 2021-22: $300M*

Total full-time employees: 2,100*
Full-time equivalent employee totals are based on permanent and temporary funding currently in place or planned.

Total Adjudicative decision-makers (“members”) Current complement of adjudicative decision-makers
500*

Ottawa HeadquartersMinto Place, Canada Building
344 Slater Street,
14th Floor Ottawa, ON
K1A 0K1

Regions

Western
Areas of coverage:
Yukon
Northwest Territories
British Columbia
Alberta
Saskatchewan
Manitoba

Vancouver
300 West Georgia Street,
Suite 1600, Library Square
Vancouver, BC V6B 6C9

Calgary
Harry Hays Building
220 4th Ave SE, Suite 185
Calgary AB T2G 4X3

Central
Areas of coverage:
Ontario (except Ottawa and Kingston)

Toronto
Refugee Protection Division, Refugee Appeal Division and Immigration Appeal Division
74 Victoria Street, Suite 400
Toronto, ON M5C 3C7

Immigration Division
385 Rexdale Blvd.
Etobicoke, ON M9W 1R9

Eastern
Areas of coverage:
Nunavut
Québec
Newfoundland
New Brunswick
Nova Scotia
Prince Edward Island
Kingston (Ontario)
Ottawa (Ontario)

Montréal
Guy-Favreau Complex
200 René-Lévesque Blvd. West,
East Tower, Room 102
Montréal, PQ H2Z 1X4

800 René-Lévesque West
Montréal, QC, H3B 1X9


*numbers are approximate

Tribunal Independence

As an administrative tribunal, the IRB is characterized by both (i) individual decision-maker (“adjudicative”) independence and (ii) a degree of institutional independence.

Maintaining an appropriate degree of independence is important because it enhances public confidence in the institution where both the Minister of Immigration, Refugees and Citizenship and the Minister of Public Safety and Emergency Preparedness appear as parties, and allows the Ministers to stay at arms-length from the difficult and often sensitive decisions that are made by Board decision-makers.

With respect to the degree of independence required of any particular administrative tribunal, the Supreme Court of Canada has stated that it depends on many factors, including the rights that are at stake and whether the tribunal functions similarly to a courtNote 1. In this regard, the IRB has been found to have a high degree of independence, as it adjudicates important Charter-protected rights. The Federal Court of Appeal has stated that the IRB “is structured to operate as an administrative tribunal with as much independence from its sponsoring Department as is ever found in the contemporary administrative justice system”Note 2.

Accordingly, IRB decision-makers are themselves independent in the exercise of their adjudicative functions. This means that no improper influence may be brought to bear upon their decision-making.

With respect to the meaning and extent of institutional independence, it is important to note that the IRB does not report to the Minister, but reports to Parliament through the Minister. Further, the Supreme Court of Canada has stated that institutional independence, in the context of courts, includes control over the assignment of judges, sittings of the court, and assignment of dockets/casesNote 3. As an administrative tribunal at the higher end of the independence spectrum, it is likely that many of the elements of institutional independence set out by the Supreme Court of Canada also apply to the IRB. This is reinforced by the Immigration and Refugee Protection Act, which provides that the Chairperson apportions work among members of the Board and fixes the place, date, and time of proceedings. Therefore, the Chairperson has the authority to control the IRB’s docket, set priorities, and direct the case management of the Board in conformity with its mandate to resolve proceedings efficiently and fairly.

At the same time, the IRB is part of the executive branch of government and does not enjoy the same level of institutional independence as, for example, a court. Indeed, while the IRB enjoys a degree of institutional independence beyond that of other “line departments”, the Minister is still ultimately accountable for the organization’s effective functioning and must answer questions in Parliament for all matters pertaining to it.

In this context, where on the one hand a tribunal enjoys a degree of independence and at the same time the Minister is ultimately accountable for its effective functioning, Open and Accountable GovernmentNote 4 sets out examples of both appropriate and inappropriate communications and interventions by the Minister. Appropriate areas for the Minister to engage include:

  • The exchange of views on matters of general relevance to both parties, such as management and budgeting, the IRB’s mandate and enabling legislation, the Minister’s responsibility to answer for the Board in Parliament, and portfolio coordination;
  • Communication of the government’s broader agenda, and its possible impact on the IRB;
  • Communication with the Board concerning the potential impact of proposed legislation or other initiatives; and
  • Communication with the IRB concerning the effectiveness with which the current legislative framework supports the Board in delivering on its mandate.

Conversely, based on the principles of independence set out above and to respect the integrity of the adjudicative processes, there are areas where the Minister, political staff, and departmental officials must not communicate with the IRB, including in regard to:

  • any specific cases currently before a decision-maker, except as permitted through the Minister’s counsel’s participation in a hearing, or by way of a general update;
  • requests made to schedule or postpone a specific hearing, except through a proper application made under the IRB Rules of the appropriate division.

Lastly, in the absence of express statutory authority regarding the role of the Minister, there are areas where the boundaries are less clearly defined. One such area is in relation to any guidance from the Minister to the Board regarding government priorities and their relationship to broad scheduling priorities. In such circumstances, any such guidance should balance the Board’s role as being part of the executive branch, with the need to protect its institutional independence. Accordingly, any such guidance or statement of priorities from the Minister should be consistent with the legislative principles outlined in the enabling statute (IRPA); should be transparent, pursuant to agreed upon protocols and/or governance structuresNote 5 and be informed by the Board’s operational realities.

In short, supporting and advancing the Minister’s accountability to Parliament for the proper functioning of the IRB requires careful consideration in order to protect the IRB’s adjudicative and institutional independence.


Notes

Note 1
Bell Canada, 2003 SCC 36

Return to note 1 referrer

Note 2
Ahumada, 2001 FCA 97

Return to note 2 referrer

Note 3
Valente, 1985 S.C.R. 673

Return to note 3 referrer

Note 4
Canada. Privy Council Office. 2015. Open and Accountable Government. <https://pm.gc.ca/sites/pm/files/inline-files/oag_2015_english.pdf> >, Annex H.

Return to note 4 referrer

Note 5
Cooperation MOU between IRCC, CBSA and IRB and/or the Asylum System Management Board

Return to note 5 referrer

Biographies of Senior Officials

 

Richard Wex - Chairperson

Mr. Wex was appointed Chairperson and Chief Executive Officer of the Immigration and Refugee Board of Canada in July 2018.

From 2015 to 2018, Mr. Wex was the Associate Deputy Minister of Immigration, Refugees and Citizenship Canada. Prior to this appointment, he served as Vice-President of the Canada Border Services Agency (CBSA) responsible for policy and program development. From 2007 to 2013, Mr. Wex served as Assistant Deputy Minister of the Law Enforcement and Policing Branch at Public Safety Canada, where he provided strategic leadership and policy advice to the Minister of Public Safety. Prior to joining Public Safety Canada, Mr. Wex held a number of executive positions with the Department of Fisheries and Oceans and the Department of Justice. He began his public service career with the Department of Justice, practicing in the areas of Public and Aboriginal law, and providing the full range of advisory, negotiation and litigation services.

Mr. Wex has a Bachelor of Laws degree (L.L.B.) from Queen's University and is a member of the Law Society of Ontario. He is a graduate of the Public Service Advanced Leadership Program, and the Senior Managers in Government Program from the John F. Kennedy School of Government at Harvard University. He is a recipient of both the Public Service Award of Excellence as well as the Queen’s Diamond Jubilee Medal in recognition of his contributions to Canada.

 

Roger Ermuth - Executive Director and Chief Financial Officer

Roger started with the Immigration and Refugee Board of Canada in October 2021. Prior to his appointment, Roger was an Assistant Comptroller General with the Office of the Comptroller General (OCG) where he had responsibility for public accounts, community development and government-wide policy related to financial management, transfer payments, costing, charging.

Roger has held a number of positions across the federal public service, including Vice President, Health Security and Infrastructure at the Public Health Agency of Canada and Deputy Chief Financial Officer at Correctional Services Canada. He has also worked at the Privy Council Office, Indian and Northern Affairs, Agriculture Canada and the Canada Revenue Agency.

In recognition of his contributions to the accounting profession, Roger was admitted as a Fellow of Chartered Professional Accounts (FCPA-FCMA). He also has a MBA from the University of Ottawa, a graduate certificate from Harvard University and a BComm from Carleton University. Prior to joining the government, Roger worked for PricewaterhouseCoopers. He was also a Moderator with the legacy CMA (accounting) program and part time instructor at the University of Ottawa’s MBA program.

 

Roula Eatrides - Deputy Chairperson of the Refugee Protection Division

Roula Eatrides was appointed Deputy Chairperson of the Refugee Protection Division (RPD) in September 2019. Ms. Eatrides joined the IRB in 2018 as Deputy Chairperson of the Immigration Division (ID). Previously, she was the Deputy Superintendent for Operations and Corporate Services at the Office of the Superintendent of Bankruptcy. Ms. Eatrides has also served as Executive Director and General Counsel at the Federal Court and as Registrar of the Tax Court of Canada, for which she managed all registry services. Prior to joining the Public Service, Ms. Eatrides practiced law at Osler and Stikeman Elliott and taught Corporate Finance for several years as a part-time professor at the University of Ottawa's Common Law Program.

Ms. Eatrides is a member of the Law Society of Ontario and holds an undergraduate degree in Economics, a Bachelor of Laws Degree and a Master’s Degree in Business Administration. She has been recognized for her contributions, including a Public Service Award of Excellence in 2015 for Management Excellence and a Diamond Jubilee Medal in 2012.

 

Suzanne Gilbert - Deputy Chairperson of the Immigration Appeal Division

Suzanne Gilbert was appointed Deputy Chairperson of the Immigration Appeal Division (IAD) at the Immigration and Refugee Board of Canada (IRB) in April 2019. Prior to this appointment she held the position of Assistant Deputy Chair (ADC) of the IAD Central Region. From 2006 to 2016, Ms. Gilbert held a number of positions, including Chair and Associate Chair for the Social Justice Tribunals Ontario with the Child and Family Services Review Board and Custody Review Board. Prior to that appointment, she worked in a number of positions at the IRB in Montreal and Toronto, including Assistant Deputy Chairperson of the Refugee Protection Division in Toronto.

Ms. Gilbert holds a Master's Degree in Health Law from the Université de Sherbrooke and was called to the Barreau du Québec in 1981.

 

Paula Thompson - Deputy Chairperson of the Refugee Appeal Division

Paula Thompson was appointed as the Deputy Chairperson of the Refugee Appeal Division (RAD) in April 2019. Ms. Thompson has also served as Assistant Deputy Chairperson at the RAD. Previously, as IRB Chief of Staff, she provided strategic leadership and policy advice to a number of former IRB Chairpersons. Ms. Thompson has extensive experience in refugee law and adjudication and has held a number of executive positions within the IRB. Paula has also worked with the Organization for Security and Cooperation in Europe (OSCE) in Bosnia-Hercegovina, Romania and Ukraine.

Ms. Thompson has a Master of Laws degree in International Human Rights Law from the University of Essex in the United Kingdom. An expert in minority rights in the former Soviet Union and Eastern Europe, Paula has also studied at the University of Vienna and Carleton University. She is a recipient of the Public Service Award of Excellence.

 

Greg Kipling - Deputy Chairperson for the Immigration Division

Greg Kipling was appointed Deputy Chairperson of the Immigration Division (ID) in October 2019. Prior to this appointment he was Director General for Policy, Planning Corporate Affairs at the IRB. Between 1999 and 2016 Mr. Kipling served in a number of progressively senior positions at the Board, including Director of Research, Chief of Staff to the Chairperson and Director General for Policy, Planning and Research. Prior to joining the IRB, Mr. Kipling worked as a consultant in the field of Indigenous health and human rights as well as a researcher and writer on social issues.

Mr. Kipling holds Bachelor of Arts degrees from the University of Toronto and Carleton University as well as a Master of Arts degree from Carleton University.

 

Julie Wellington - Senior General Counsel

Julie Wellington was appointed Senior General Counsel of the IRB Legal Services in May 2021. Previously, Ms. Wellington served as Director and General Counsel at Justice Canada, Fisheries and Oceans Legal Services, where her main client was the Canadian Coast Guard. Prior to that, she spent almost 20 years in the Constitutional, Administrative and International Law Section at Justice Canada, where she practiced mainly in administrative law and constitutional law. In addition to her practice, she was an instructor for a number of professional development courses, including the Basic Principles of Administrative Law, Liability of the Crown, Crown Immunity and Solicitor-Client Privilege in the Government Context. She held several senior roles, including Deputy Director General and General Counsel and Acting Director General and Senior General Counsel. She began her career at Justice Canada in the Competition Law Division, providing advisory and litigation services.

Ms. Wellington is a member of the Law Society of Ontario and holds a Bachelor of Commerce (B. Comm) and a Bachelor of Laws Degree (L.L.B) from the University of Ottawa.

 

Raymond Kunze - Ombudsperson

Raymond Kunze was appointed as the IRB’s first Ombudsperson in October 2020. Previously, Mr. Kunze served as Chief Audit Executive at Global Affairs Canada (2019-2020), Immigration, Refugees and Citizenship Canada (2014-2019) and Infrastructure Canada (2012-2014). At the latter two departments, he also served as the Senior Officer responsible for disclosures of wrongdoing. Prior to this, he held a variety of positions, including Director, Performance Audits at the Office of the Auditor General of Canada from 1998 to 2012. Before joining the federal government, Mr. Kunze served as Environmental Management Specialist with Boeing Canada.

Mr. Kunze holds a Bachelor’s Degree in Economics and a Master’s Degree in Natural Resource Management from the University of Manitoba. He is a Certified Internal Auditor and a leadership coach.






IRB organizational structure

Text version

IRB Chairperson - Richard Wex

Executive Director/Chief Financial Officer - Roger Ermuth

  • Director General Strategic Direction and Corporate Affairs - Heather Primeau
  • Director General Human Resources and Administrative Branch - Kevin Whitehouse
  • Deputy Chief Financial Officer - Geofredo Garay
  • Chief Innovation and Technology Officer - Irwin Bess
  • Director General Operations and Regional Services - Christian Laverdure
    • Director Regional Operations (Eastern) - Vacant
    • Director Regional Operations (Western) - Stephanie Strong
    • Director Regional Operations (Central) - Neil Willard

Deputy Chairperson Refugee Protection Division (RPD) - Roula Eatrides

  • Assistant Deputy Chairperson RPD (Eastern) - John Szekula
  • Assistant Deputy Chairperson RPD (Central) - Catherine Smith
  • Assistant Deputy Chairperson RPD (Western) - Karin Michnick
  • Assistant Deputy Chairperson RPD (Quality Center) - Negar Azmudeh
  • Assistant Deputy Chairperson RPD (Taskforce on Less complex Claims and Gender Related) - John Hutchings

Deputy Chairperson Immigration Division (ID) - Greg Kipling

  • Assistant Deputy Chairperson ID (Eastern) - Isabelle Germain
  • Assistant Deputy Chairperson ID (Central) - Heather Gibbs
  • Assistant Deputy Chairperson ID (Western) - Alice Tang

Deputy Chairperson Immigration Appeal Division (IAD) - Suzanne Gilbert

  • Assistant Deputy Chairperson IAD (Eastern) - Caroline Labranche
  • Assistant Deputy Chairperson IAD (Central) - Tsering Sergong
  • Assistant Deputy Chairperson IAD (Western) - Linda Taylor

Deputy Chairperson Refugee Appeal Division (RAD) - Paula Thompson

  • Assistant Deputy Chairperson RAD (Eastern) - Roxane Vachon
  • Assistant Deputy Chairperson RAD (Central) - Rana Khan
  • Assistant Deputy Chairperson RAD (Western) - Jody Brennan
  • Assistant Deputy Chairperson RAD (Quality Center) - Angus Grant

Financial and Human Resources

The IRB’s planned total funding in Fiscal Year 2021-22 is approximately $300M, composed of:

  • $140M in permanent funding;
  • $145M in temporary funding provided in Economic and Fiscal Snapshot 2020 ($127M) and the reprofiling of funds from Budget 2019 (Asylum System $16M and Interoperability $2M); and,
  • $12M in Operating Budget Carry Forward from Fiscal Year 2020-21

The IRB plans to have approximately 2,100 full-time equivalent (FTE) employees in place by the end of Fiscal Year 2021-22. Approximately 50% of these are permanently funded positions, with the balance comprised of temporary resources funded by the Economic and Fiscal Snapshot 2020, as well as reprofiled and carry forward funds.

Available Financial Resources (millions)

2017-18 Actual Authorities2018-19 Actual Authorities2019-20 Actual Authorities2020-21 Actual Authorities2021-22 Planned authorities2022-23 Planned authorities2023-24 Planned authorities
$138$173$230$295$296*$265*$175*

*As per the 2021-22 Departmental Plan and 2020-21 Departmental Results Report

Human Resources (FTEs)

2017-18 Actual FTEs2018-19 Actual FTEs2019-20 Actual FTEs2020-21 Actual FTEs2021-22 Planned FTEs2022-23 Planned FTEs2023-24 Planned FTEs
1,0571,2451,5771,7782,095*2,063*1,154*

*As per the 2021-22 Departmental Plan and 2020-21 Departmental Results Report

The IRB has seen significant growth over the last few years – the largest in the Board’s 30 year history. As shown in the tables above, the growth in the IRB’s budget and employee complement is substantial, with the Board essentially doubling in size and budget between 2017-18 and 2021-22. This has enabled the Board to more than double the number of decision makers at the Refugee Protection Division and Refugee Appeal Divisions, and hire additional support staff so that the Board can process up to 50,000 refugee claims and 13,500 refugee appeals a year, slowing the growth of the inventory of refugee claims and appeals and associated wait times from where they would otherwise be.

However, this growth in funding and associated staff is currently only temporary in nature, with planned authorities scheduled to significantly decline and return to 2017-18 levels by April, 2023 as a result of the sun-setting of the temporary funding provided by recent Budgets. The impact of funding not being renewed on the number of pending refugee claims and associated wait times would be significant. The IRB will be working with Immigration, Refugees and Citizenship Canada (IRCC), central agencies and your office to address the Board’s longer term funding interests.

Budget and Human Resources by Division for Fiscal Year 2021-22

2021-22 Planned Authorities (Millions)2022-23 Planned Authorities (Millions)2023-24 Planned Authorities (Millions)
Adjudication of immigration and refugee casesRefugee Protection$134.6$121.4$77.2
Refugee Appeal$52.6$50.6$28.7
Immigration Appeal$20.9$21.0$21.0
Admissibility Hearing and Detention Reviews$14.3$12.3$12.3
Internal ServicesInternal Services$74.0$60.1$36.2
Total $296.4 $265.4 $175.4
2021-22 Human Resources (FTEs)2022-23 Human Resources (FTEs)2023-24 Human Resources (FTEs)
Adjudication of immigration and refugee casesRefugee Protection (Decision-Making)305305119
Refugee Appeal (Decision-Making)13113162
Immigration Appeal (Decision-Making)47*47*47*
Admissibility Hearings and Detention Reviews (Decision-Making)333333
Adjudication Support Services1,1211,089612
Sub-total 1,637 1,605 873
Internal ServicesInternal Services458458281
Total 2,095 2,063 1,154

*Funding for 13 GIC members has been temporarly re-allocated to support other divisions given lower inventory and reduced intake at the IAD. This will be reviewed on a regular basis.

Appointment and Reappointment of GIC Members

Overview

Decision-makers of the Immigration Appeal Division (IAD) and Refugee Appeal Division (RAD) are appointed by the Governor in Council (GIC). Appointments are made on the recommendation of the Minister of Immigration, Refugees and Citizenship following an open, transparent, and merit-based selection process. The IRB works closely with the Minister’s Office and the Privy Council Office to ensure that the Board’s composition reflects operational, linguistic, gender and diversity requirements.

A full member complement is the most important enabler of productivity in support of access to justice for both the IAD and the RAD. The timely processing of appointments and reappointments is necessary to mitigate the growth of any backlogs, control wait times and maintain public confidence in Canada’s immigration and refugee system.

Current member complement, immediate and mid-term needs

The IRB’s GIC complement has grown significantly over the past 3 years largely in response to the workload associated with record levels of refugee decisions and appeals. The IRB is currently funded for a total of 165 full-time equivalent (FTE) GIC members: 131 at the RAD and 34 at the IAD.

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Operating Context and Response: IRB’s Growth and Transformation Agenda

Recent Operational Context

The Immigration and Refugee Board of Canada carries out its work across its four divisions within a global environment of generally rising migration volumes and shifting mobility patterns, with Canada increasingly becoming a destination country.

Between 2017 and 2020, the Board experienced an unprecedented intake of refugee claims with intake quickly and significantly exceeding processing capacity, resulting in the largest backlog and longest wait times for refugee claimants and appellants in the Board’s 30-year history. Those impacts, coupled with a new migration trend of many refugee claimants arriving from the United States between ports of entry, led to increased public scrutiny and government reviews regarding the functioning and funding of Canada’s refugee determination system.

In early 2020, the Board’s operating context was further challenged with the introduction of COVID-19, resulting in major disruptions to its largely paper-based and in-person hearings operating model, requiring a quick and transformative pivot to remote hearings and digital operations.

IRB’s Growth and Transformation Agenda

In response to rising intake and pressures at the IRB, the Board developed its Growth and Transformation Agenda beginning in 2018-2019, a multi-year strategic plan that set out to address its operating context by growing the organization and reducing the gap between refugee claim intake and processing capacity, as well as transforming its operations across all divisions, centered around three strategic priorities: (i) increased productivity and efficiency; (ii) enhanced quality in decision-making and (iii) strengthened management. Together, the plan’s initiatives are aimed at improving access to justice and strengthening public confidence in Canada’s refugee and immigration determination system.

On growth, significant temporary investments of some $600M over four years, until March, 2023, have now been secured through recent budgets. As a result, in less than three years, the IRB has doubled the size of its organization to over 2,100 employees, successfully increased its capacity to finalize up to 50,000 refugee claims and 13,500 refugee appeals annually, and has significantly reduced the backlog and wait times from where they would otherwise have been.

In addition to growth, the Board has advanced its transformation agenda:

The Board has improved productivity in support of access to justice through a range of strategies, including: embracing an organizational culture of operational awareness, performance and results; working to maximize efficiencies from claim intake to issuance of decisions, including by working with both Immigration, Refugees and Citizenship Canada and the Canada Border Services Agency; reallocating staff and funds within and across divisions to maximize the use of resources; standing up task forces to most effectively allocate resources based on case complexity and deciding claims based on specialization; promoting the early resolution of claims, where possible; and using data and predictive analytics to better triage files for decision and maximize scheduling practices.

The Board is also committed to enhanced quality and to maintaining its reputation for high quality and fair decisions. It has launched an ambitious quality agenda that emphasizes quality in the conduct of its hearings and decision‑making, an emphasis that is particularly important in the context of an organization that has undergone such significant growth over a short period of time. An IRB Quality Assurance Framework, recently identified as an international best practice following an independent review, was completed in 2021 and now grounds the Board’s approach to a range of leading practices in support of quality decision‑making. Among other things, the Board has recently: established quality centres of excellence at both the Refugee Protection Division and the Refugee Appeal Division, mandated to monitor trends and address areas requiring attention; strengthened the Board’s adjudication of gender‑based refugee protection claims by way of a dedicated task force of experienced and specially trained refugee decision-makers, and committed to publishing a revised Chairperson’s Guideline on gender-related cases and training all members on the new guideline by the end of December 2021; and is implementing recommendations following a third‑party review of the IRB’s recently strengthened member complaint process. Getting these initiatives right is critical to maintaining public confidence in the Board’s decision‑making, which is especially important as Canada’s largest administrative tribunal and given the nature and far‑reaching consequences of the decisions made.

In addition, the Board has and will continue to strengthen management, with a focus on people management and organizational culture. At the portfolio level, an Asylum System Management Board (ASMB) committee structure was created in 2018 to help address gaps in horizontal coordination amongst asylum partners. Through the ASMB, the deputy heads of the IRB, IRCC and the CBSA have adopted a whole-of-system approach to managing the asylum system, while respecting the institutional and adjudicative independence of the Board.

Since 2020, the Board’s top management priority has been, and will continue to be, responding to the pandemic. The pandemic disrupted the Board’s ability to meet its operational plans in 2020-21, as in-person hearings – the vast majority of the Board’s proceedings – were quickly suspended in March 2020. In responding to the pandemic, the IRB moved to transform its operations and accelerated its plans to become a digital tribunal, guided by the dual objectives of protecting health and safety, while also ensuring meaningful access to justice. This approach allowed the Board to quickly resume critical functions while working to transform the organization and adapt to the new operational context.

As in-person hearings gradually resumed in summer 2020, the Board also piloted virtual hearings, a significant undertaking that required extensive technical and process changes to the Board’s operations. Virtual hearings were launched more widely in fall 2020 and by January 2021, in light of early concerns about potential new variants, the Board adopted a virtual-by-default hearings model, with nearly all hearings since then being held remotely. This approach will continue for the foreseeable future pending the implementation of a virtual / in-person hybrid approach, once health conditions allow.

The Board will also continue efforts to foster a healthy and results-oriented organizational culture that promotes civility, respect, diversity and inclusion, including by implementing the Board’s first Diversity and Inclusion Strategic Plan.

Results

With temporary funding received in recent budgets, the IRB has been able to successfully ramp-up and double the size of its staff in three years. At the same time, the Board established itself as a performing organization able to both scale up quickly and meet ambitious new commitments to resolve refugee and immigration cases.

For example, in 2019-20, the Refugee Protection Division finalized more than 42,000 refugee claims – above its funded capacity at the time and the most since the system was reformed in 2012. The Refugee Appeal Division finalized nearly 11,000 appeals, doubling productivity from the previous year. Together these two divisions were able to finalize 78% more cases in 2019-20 than in 2017-18, with just 67% more funding, demonstrating efficiencies introduced under the Growth and Transformation Agenda.

Since 2020-21, despite the significant disruptions caused by the pandemic, the Board has been able to return to full productivity and has reduced its overall inventory of refugee cases and appeals by more than a third, from over 101,000 in May 2020 to fewer than 67,000 as of September, 2021. The largest component of the inventory is made up of refugee claims, which have been reduced by some 30% from over 90,000 at the end of March 2020 to 62,000 as of September, 2021 with wait times for both the Refugee Protection Division and Refugee Appeal Division projected as of September 2021 to be at their lowest levels since September 2016.

On the immigration side, the Immigration Division has been able to keep pace with intake and meet statutory timelines in hearing and deciding detention reviews and admissibility hearings. The Immigration Appeal Division has reduced its inventory to its lowest level since 1993 and has been able to meet its new service standard of finalizing appeals within approximately one year.

Notably, the Board has been able to significantly advance its digital transformation during the pandemic – since January 2021, when the Board adopted a virtual-by-default hearings model, 99% of hearings have been held virtually. The Board has so far held more than 30,000 virtual hearings, with a satisfaction rate above 95% in Refugee Protection Division post-hearing surveys.

The annexed Tab A provides a visual overview of the Board’s Growth and Transformation agenda and recent results.

Need for renewed and regularized funding

With recent investments, the Board has met the public policy objectives associated with recent Budgets of slowing the growth in the refugee claims inventory and associated wait times from where they would otherwise have been, and, in the context of lower claim intake as a result pandemic-related border restrictions, has recently been able to reduce inventories across all divisions.

However, the temporary nature of recent investments – which sunset at the end of fiscal year 2022-23 – presents important risks for the asylum system as a whole, as claim intake is expected to continue to outpace the IRB’s processing capacity once pandemic-related border restrictions are lifted. █████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████​█████​

An analysis of the IRB’s budget and its impact on refugee claim inventory and wait times is annexed as Tab B.

Current Operating context by Division

Each of the Board’s four tribunals – known as divisions – faces a unique operating context and is responding in different ways.

The Refugee Protection Division has undergone significant changes as a result of the pandemic, including moving to a virtual hearings model. While the adoption of a virtual hearings model has been successful in returning productivity to pre-pandemic levels and offering access to justice to many, limitations still exist, including access to technology for some parties and hearings involving sensitive matters. The Division has developed and is implementing strategies to manage these new challenges.

Further, the growth in capacity – doubling over the course of a few short years – poses challenges for asylum system participants beyond the federal government, as more cases are being scheduled and are required to be supported by the immigration bar and provincial legal aid societies. As a result of capacity constraints experienced by some of those who appear on behalf of claimants, the Division has recently experienced scheduling challenges. As such, the Division is working with the immigration bar and others, adopting a more proactive approach to scheduling, to better ensure its hearing schedule is maximized and that the number of postponements and adjournments are kept to a minimum.

The Division is also working closely with other participants in the asylum system, notably IRCC and the CBSA, to align efforts in support of inventory management objectives. The recent decrease of the claim inventory, while a positive development overall, has created new challenges including a higher proportion of more complex and older claims in the inventory, which take longer to resolve. Through the Asylum System Management Board, the Division is working with IRCC and the CBSA to identify strategies to most efficiently manage these older and more complex files. The Board also continues to work with IRCC and CBSA to align efforts to maximize opportunities associated with remaining claims in the inventory that are less complex.

The Refugee Appeal Division was established in 2012 to introduce a merits-based appeal process from the Refugee Protection Division and was designed to clarify areas of refugee law, with the objective of enhancing the consistency and efficiency of decision-making. In recent years, as the Division has matured, it has also increasingly focused on ensuring finality to refugee appellants by minimizing the need to remit cases to the Refugee Protection Division for re-determination.

The most important predictor of productivity at the Division is the extent to which it has a full complement of members to render decisions. There are currently a number of members who will soon reach the end of their mandates and there are additional member positions to be filled. The Board will work closely with your office regarding the timely consideration of the reappointment of members and the consideration of new appointments to maximize productivity of the Division.

At the Immigration Division, a major focus has been the implementation of the Chairperson’s Guideline on Detention, revised in April 2019 and again in April 2021, which was informed by a recent Federal Court of Appeal decision (Brown v. Canada (Citizenship and Immigration), 2020 FCA 130) and an earlier 2017/2018 external audit that identified challenges with respect to long term detention reviews. The Division has taken steps to respond to the substantive and operational impacts of these developments, which, among other things, have led to substantially more complex and longer detention review hearings, on average. The Division is also working to sustain and enhance access to justice and adjudicative quality, for example by expanding the application of the Board’s Quality Assurance Framework, which was originally designed for refugee cases, to the Division; launching a wholesale review of its Rules of Practice; making more of its decisions available publicly; and working with external partners to ensure legal representation for immigration detainees, particularly in the Province of Ontario.

At the Immigration Appeal Division, major efforts have been undertaken over the past several years to reduce a large inventory of appeals. With the inventory now successfully under control (at its lowest level since 1993), efforts continue to be focused on reducing wait times to under one year from the filing of an appeal, and on proposing changes to the Division’s Rules of Practice that would further reduce timelines and improve service delivery while upholding the integrity of the immigration system. The Division is working to bring forward these changes for Government consideration, and is working to expand the application of the Board’s Quality Assurance Framework to the Division. As is the case with the Refugee Appeal Division, the Immigration Appeal Division’s productivity is driven by the extent to which it has a full member complement. There are currently a number of members who will reach the end of their mandates before the end of this fiscal year and a number of member positions to fill. The Board will work with your office on these issues.

Going forward

The Board will continue to focus significant effort on advancing its digital agenda. The Board’s adoption of virtual hearings, combined with its scanning strategy for the existing inventory of files and the launch of its secure document portal (“My Case”) for counsel, claimants and appellants, will lay the foundation for the IRB to begin to operate as a fully electronic tribunal by the end of the fiscal year.

As the Board moves to increasingly operate digitally and remotely, some in-person proceedings will remain an important part of the Board’s hearings operating model post-pandemic, for certain hearings. While the Board develops the principles to underpin this hybrid model, it expects to continue the current, virtual-by-default operating model at least until early 2022, if not the end of the fiscal year.

Lastly, the Board is working to advance the remainder of its plans and priorities as outlined in its 2021-22 Departmental Plan, and will work to continue to build a full complement of Governor-in-Council members and to regularize the Board’s funding.

IRB's Growth and Transformation Agenda

Text version

Growth

$600M / 4 years to April 2023

Transformation

  • Productivity
    • Culture of performance and results
    • Efficiency measures from intake to recourse
  • Quality
    • Quality Assurance Framework
    • Chairperson’s Guidelines
    • Gender-Related Task Force
  • Management
    • System-wide approach
    • Managing COVID: Respond, Recover, Re-imagine
    • Becoming Digital
    • Organizational Culture

Results

IRB: Doubling in Size

Budget

2017-182018-192019-202020-212021-22
$138M$173M$230M$295M$296M

FTE

2017-182018-192019-202020-212021-22
1,0501,2501,6001,8002,100

IRB: A Performing Organization

2018-2020

  • Consistently met or exceeded performance commitments
  • 78% increase in finalizations1 with 67% increase in funding

 

2018-19

2019-20

 

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Commitment

24,750

26,500

29,250

32,000

34,450

36,200

37,950

40,700

Finalizations up to Commitment

24,750

26,500

29,250

32,000

34,450

36,200

37,950

40,700

Finalizations above Commitment

4,186

3,268

1,745

2,858

4,759

6,090

5,918

1,823

2020-present

  • Lowest wait times since 2016
  • 35% reduction in inventory during pandemic
​May-20Jun-20Jul-20Aug-20Sep-20
Oct-20Nov-20Dec-20Jan-20Feb-20Mar-20Apr-20May-20Jun-20Jul-20Aug-20Sep-20
Refugee Inventory101,485100,26798,41596,83794,63992,64690,61288,34384,98880,58874,80573,81272,95270,64469,24067,833​67,489

IRB Quality Assurance Framework: An international best practice

  • Plan > Do > Monitor & Measure > Adjust

IRB's Digital Transformation

  • 99% of hearings held remotely since 2020
  • Over 30,000 hearings held virtually
  • Over 95% satisfaction rate in refugee claim post-hearing survey

Outcomes

  • Improved access to Justice and Public Confidence

Operating context and strategic objectives

Text Ver​sion

Budget Chart

ActualProjected
2015-162016-172017-182018-192019-202020-212021-222022-232023-242024-252025-262026-27
Budget ($M)123123138173230295296265175140140140
Budget Investments: 2018-19 to 2022-23Return to Base Funding: 2022-23 to 2026-27

Pending and wait time chart

Fiscal YearMonthPending Refugee ClaimsWait Time for Refugee Claims (months)
2015-162015-Mar15,3009
2015-Sep15,9008
2016-172016-Mar18,4006
2016-Sep20,90010
2017-182017-Mar27,60014
2017-Sep40,80017
2018-192018-Mar53,00019
2018-Sep69,40017
2019-202019-Mar74,30015
2019-Sep82,40018
2020-212020-Mar91,00020
2020-Sep87,30018
2021-222021-Mar69,80016
2021-Sep64,00018
2022-23​​ 2022-Mar


2022-Sep


2023-242023-Mar


2023-Sep


2024-25
2024-Mar


2024-Sep


2025-262025-Mar


2025-Sep


2026-272026-Mar


Border Restrictions: 2020-21 to 2022-23
*Intake volumes, especially in the current context, are difficult to predict and are subject to variation. The projected intake is assumed to be ​███ claims per year over the next few years. This modelling is based on pre-pandemic intake levels and assumes that the recent reduction in intake will be recaptured in the coming years, as would-be asylum seekers whose movements were restricted during the pandemic resume their travel to Canada.

2021-2022 Operational Plans - Results to date

RPD Operational Plan Overview

Text Version

Monthly finalizations, targets and projections

2021-22 Monthly Targets 

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

TOTAL

High End: 50,0001

4,032

4,327

4,327

3,785

3,857

3,887

4,116

4,375

4,156

4,368

4,368

4,368

50,000

Low End: 45,0002

3,629

3,895

3,925

3,406

3,472

3,498

3,705

3,937

3,740

3,931

3,931

3,931

45,000

Actual

3,321

3,469

4,525

3,994

3,661

3,746

 

 

 

 

 

 

 

Forecast: 47,1253

 

 

 

 

 

3,693

3,910

4,056

3,948

4,149

4,149

4,149

 

Actual (YTD) 

3,321

6,790

11,315

15,309

18,970

22,716

 

 

 

 

 

 

 

Projected (YTD) 

 

 

 

 

 

22,663

26,573

30,729

34,667

38,827

42,976

47,125

47,125

1 Funded capacity assuming pre-pandemic intake levels.
2 Considers impacts of case management targets and reduced intake.
3 Based on actuals YTD plus mid-range plans through year end.

Progress against system-wide case management targets

Annual Target% of Annual Target (YTD)Status (YTD)
Irregular border crossers13,50051%In line with target
ICAC cases1,000327%Above target
Cessation / vacation cases40066%In line with target
Minister's interventions4,00057%In line with target
Less complex claims4,00069%In line with target
Oldest claims (before April 2019)25,00034%Below target

2021-22 strategic case management priorities: year-to-date results

Processing time

Average processing time maintained within 2 years25 months
Target: no more than 2 years average processing time
Percentage of funded capacity finalized within 24 months of referral50%
Target: 50% of funded capacity finalized within 24 months of referral
Number of finalizations11,473
Target: 25,000 finalizations4
4 Derived as a percentage of plan for 50,000 finalizations.

Age of inventory

Cases currently over 3 yearsCases at risk of 3 years
Claims pending over 3 years46%22%
Target: less than 1% of claims pending over 3 years
Cases currently over 2 yearsCases at risk of 2 years
Claims pending over 2 years46%22%
Taget: no target of claims pending over 2 years
<12 months1-2 years2+ years
Number of cases17,076 (28%)15,921 (26%)28,095 (46%)

Irregular Border Crossers (IBC)

Proportion of IBC finalizations30%70%
Target: 30%5 of funded capaticty
5 Based on the proportion of cases in RPD inventory at the beginning of FY 2021-22. Target will be reviewed quarterly and adjusted as necessary.
IBC finalizations6,881
Target: 15,000 finalizations4

Legend

GreenYellowRed
Increase to planned results required to reach target0% or lessUp to 10%Over 10%

RAD Operational Plan Overview

Text version

2021-22 monthly targets

2021-22 Monthly Targets

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

TOTAL

High End: 13,5001

924

998

940

975

927

1,073

1,186

1,204

1,153

1,432

1,403

1,284

13,500

Low End: 10,0002

630

720

720

855

807

873

902

949

932

860

873

879

10,000

Actual

584

775

894

766

853

1,048

 

 

 

 

 

 

 

Forecast: 11,3553

 

 

 

 

 

990

1,060

1,070

960

1,080

1,130

1,135

 

Actual (YTD)

584

1,359

2,253

3,019

3,872

4,920

 

 

 

 

 

 

 

Projected (YTD)

 

 

 

 

 

 

5,980

7,050

8,010

9,090

10,220

11,335

11,335

1Funded capacity (based on full member complement and sufficient intake).
2Assumes no new GIC appointments or re-appointments until fiscal year 2022-23.
3Based on actuals YTD plus mid-range plans through year end.

2021–22 strategic case management priorities: year-to-date results

Processing time

Average processing time maintained within 12 months 

7 months 

Target: no more than 12 months average processing time 

Percentage of planned finalizations finalized within 12 months of appeal perfected

86% 

Target: 80% of planned finalizations finalized within 12 months of appeal perfected

Number of finalizations 

4,175 

Target: 9,040 finalizations procced by the end of fiscal year4 

4Derived as a percentage of plan for 11,300 finalizations.

Age of inventory

 

Cases currently over 18 months 

Cases at risk of 18 months 

Appeals pending over 18 months 

2%

3%

Target: no more than 1% of appeals pending over 18 months 

 

Cases currently over 12 months 

Cases at risk of 12 months 

Appeals pending over 12 months 

4% 

6% 

Internal target: no more than 20% of appeals pending over 12 months

 

<90 days 

3-12 months 

>12 months 

Number of cases 

2,507 (46%) 

2,742 (50%) 

219 (4%) 

Irregular Border Crossers (IBC)

Proportion of IBC finalizations 

36% 

64% 

Target: 42%5 of planned finalizations

5Proportion is based on the proportion of cases in RAD inventory at the beginning of FY 2021-22. Target will be reviewed quarterly and adjusted as necessary.

IBC finalizations 

1,704

Target: 4,746 finalizations4

Legend

 

Green 

Yellow 

Red 

Increase to planned results required to meet target 

0% or less 

Up to 10% 

Over 10% 

ID Operational Plan Overview

Text version

2021–22 monthly targets

2021-22 Monthly Targets

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

TOTAL

Admissibility Hearing - Forecast: 1,5001

125

130

125

100

100

130

130

130

110

110

130

140

1,500

   Intake

80

91

96

95

113

75

 

 

 

 

 

 

 

   Finalizations

111

99

118

102

88

105

 

 

 

 

 

 

 

   Intake (YTD) 

80

171

267

362

475

550

 

 

 

 

 

 

 

   Finalizations (YTD) 

111

210

328

430

518

623

 

 

 

 

 

 

 

   Variance from Intake (YTD) 

39%

23%

23%

19%

9%

13%

 

 

 

 

 

 

 

2021-22 Monthly Targets

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

TOTAL

Detention Review - Forecast: 7,1501 

400

400

400

400

400

500

600

600

600

950

950

950

7,150

   Intake

461

441

445

462

473

427

 

 

 

 

 

 

 

   Finalizations

448

425

447

454

484

428

 

 

 

 

 

 

 

   Intake (YTD)

461

902

1,347

1,809

2,282

2,709

 

 

 

 

 

 

 

   Finalizations (YTD)

448

873

1,320

1,774

2,258

2,686

 

 

 

 

 

 

 

   Variance from Intake (YTD)

-3%

-3%

-2%

-2%

-1%

-1%

 

 

 

 

 

 

 

1April 1st forecast.

2021–22 strategic case management priorities: year-to-date results

Admissibility hearings

Output to intake ratio

  Output to intake ratio 

113% 

0% 

Target: 100% AH output to intake ratio 

Processing time

Concluded within 12 months 

91% 

9% 

Target: 80% of AH concluded within 12 months 

Age of inventory

 

Less than 6 months 

6-12 months 

13+ months 

Number of cases 

245 (56%) 

79 (18%) 

113 (26%) 

Detention reviews

Output to intake ratio

Output to intake ratio 

99% 

1% 

Target: 98% DR output to intake ratio 

Time compliance – legislated requirement

Overall 

98% 

2% 

Actual result: 48 hour 

98% 

2% 

Actual result: 7 day 

95% 

5% 

Actual result: 30 day 

99% 

1% 

Target: 96% for all types of detention reviews 

Legend

 

Green 

Yellow 

Red 

Increase to planned results required to meet target 

0% or less 

Up to 10% 

Over 10% 

IAD Operational Plan Overview

Text version

2021-22 monthly targets

2021-22 Monthly Targets 

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

JAN

FEB

MAR

TOTAL

High End: 3,3001

285

285

245

240

240

280

285

285

285

300

270

300

3,300

Low End: 3,0002

270

270

225

225

225

250

270

270

250

260

225

260

3,000

Actual

268

250

312

293

247

258

 

 

 

 

 

 

 

Forecast: 3,2633

 

 

 

 

 

 

278

278

268

280

280

260

 

Actual (YTD)

268

518

830

1,123

1,368

1,628

 

 

 

 

 

 

 

Projected (YTD)4

 

 

 

 

 

 

1,911

2,188

2,456

2,736

2,983

3,263

 

1Resourced capacity (assumes sufficient intake).
2Resourced capacity (assumes projected intake).
3Based on mid-range targets to year end.
4Year-to-date actuals plus forecast through year end.

2021–22 strategic case management priorities: year-to-date results

Output to intake ratio

Output to intake ratio 

141% 

0% 

Target: 100% immigration appeals output to intake ratio 

Processing time

Percentage of planned finalizations finalized within 8 months of record received 

87% 

13% 

Target: 80% of planned finalizations finalized within 8 months of record received 

Finalizations within 8 months 

1,270

Target: 2,400 finalizations5

Percentage of planned finalizations finalized within 12 months of appeals filed 

30% 

Target: 80% of planned finalizations finalized within 12 months of appeals filed 

Finalizations within 12 months 

1,024

Target: 2,400 finalizations5

Average processing time maintained within 1 year 

11 months 

Target: no more than 1 year average processing time 

5Derived as a percentage plan for 3,000 finalizations.

Age of inventory6

 

Cases currently over 12 months 

Cases at risk of pending over 12 months

Appeals pending over 12 months 

18% 

33% 

Target: no more than 20% of appeals pending over 12 months 

 

<12 months 

12+ months 

Number of cases 

1,370 (82%) 

303 (18%) 

6Stayed appeals are excluded from the inventory.

Legend

 

Green 

Yellow 

Red 

Increase to planned results required to meet target 

0% or less 

Up to 10% 

Over 10% 

RPD Inventory Analysis

Overall

Regular Claims

12-month period ending
Dec 31, 2017Dec 31, 2018Dec 31, 2019Dec 31, 2020Jan 1-Sept 30, 2021
Received29,80035,10043,00015,10015,700
Finalized21,20023,80028,30017,20025,500
Pending32,50043,80058,50056,41846,700

Irregular Claims

12-month period ending
Dec 31, 2017Dec 31, 2018Dec 31, 2019Dec 31, 2020Jan 1-Sept 30, 2021
Received18,10020,60016,2004,100760
Finalized2,2007,10015,6009,30011,100
Pending15,90029,30029,90024,80014,400

All Claims

12-month period ending
Dec 31, 2017Dec 31, 2018Dec 31, 2019Dec 31, 2020Jan 1-Aug 31, 2021
Received47,80055,70059,20019,20016,500
Finalized23,40031,00043,90026,50036,600
Pending48,40073,10088,50081,20061,100
  • Between January 1, 2021 to September 30, 2021, the RPD received intake of 16,500 cases, which is a 3% decrease over the same period last year. Over this period, irregular intake declined by 81% while regular intake increased by 21%. This decline can be explained with the border closures in March 2020 and travel restrictions due to Covid-19.
  • From January to September 2021, the RPD finalized 36,600 cases, an annualized rate of 49,000 finalizations per year.
Text version

The majority of the inventory is less than 24 months, or 2 years old


Less than 24 months 

24 months and older

54%

46%

 
Diverse inventory with almost half of the inventory concentrated in 5 source countries


Top 5 countries

Other 166 countries

49%

51%

 
Irregular claims now make up a quarter of the pending inventory, in steady decline since 2019


IBC

Regular

24%

76%

Pending Inventory

  • Growth: At the end of September 2021, the pending inventory comprised 61,100 claims, a decrease of more than 20,000 claims in 2021 and more than 31,000 claims since its peak of 93,000 claims in May 2020.
    • Age: 54% of pending claims were less than 2 years old (received between September 2019 and September 2021).
      • 26% of cases were received in 2021
      • 18% of cases were received in 2020
      • 34% of cases were received in 2019
      • 23% of cases were received prior to 2019
    • Region: 50% of the inventory was in Eastern (Montreal) region, 41% was in Central (Toronto) region, and 9% was in Western (Vancouver) region.
    • Country Make-up:
      All Claims Source CountryTotal Claims Pending% of Inventory
      Top 10 Countries 39,063 64%
      India11,56319%
      Mexico6,04410%
      Nigeria4,5717%
      Colombia3,8676%
      Haiti3,7396%
      Iran2,6334%
      China1,8963%
      Congo, Democratic Republic1,8883%
      Pakistan1,7543%
      Sri Lanka1,1082%
      Other 161 Countries 22,029 36%

Top 10 Regular Claims

Regular Claims Source CountryTotal Claims Pending% of Inventory
Top 10 Countries 29,840 64%
India11,45325%
Mexico6,00413%
Iran2,6286%
Colombia2,4735%
China1,8364%
Haiti1,4873%
Pakistan1,1943%
Nigeria1,0322%
Turkey8712%
Sri Lanka8622%
Other 157 Countries 16,828 36%

Top 10 Irregular Claims*

Irregular Claims Source CountryTotal Claims Pending% of Inventory
Top 10 Countries 10,649 74%
Nigeria3,53925%
Haiti2,25216%
Colombia1,39410%
Congo, Democratic Republic1,1938%
Angola7085%
Pakistan5604%
United States of America2702%
Bangladesh2662%
Sri Lanka2462%
Chad2141%
Other 101 Countries 3,775 26%
*fewer than 24% of claims in the inventory are from irregular arrivals, down from a peak of 43% in Sept 2018.

Wait Times

  • Average wait time for claims finalized to date in 2021 (Jan to Sep) was 24 months.
  • Projected wait time for new claims received as of September 2021 is 15 months.

RAD Inventory Analysis

Overall

Total Appeals

12-month period ending
Dec 31, 2017Dec 31, 2018Dec 31, 2019Dec 31, 2020Jan 1 - Sep 30, 2021
Received4,9127,27111,8626,9087,573
Finalized3,1374,4218,6849,5589,204
Pending3,7176,5669,7447,0955,468

Irregular Appeals

12-month period ending
Dec 31, 2017Dec 31, 2018Dec 31, 2019Dec 31, 2020Jan 1 - Sep 30, 2021
Received4682,6106,2233,0352,279
Finalized318703,8684,3293,720
Pending4372,1774,5323,2381,798
  • Between January 1, 2021 and September 30, 2021, the RAD received intake of 7,570 appeals. Over that period, irregular intake comprised 2,280 appeals. Intake, from January to September 2021, has averaged 21% of Refugee Protection Division finalizations.
  • The RAD finalized 11,300 appeals in the 12-month period ending in September 2021 – a 5% year over year increase.
Text version

The majority of appeals are less than a year old


0-90 days

3-12 months

12+ months

46%

50%

4%

 
Diverse inventory with high concentration in 5 source countries


Top 5 countries

Other 118 countries

58%

42%

 
Irregular appeals make up 33% of the pending inventory


Regular

Irregular

67%

33%

Pending Inventory

  • Growth: At the end of September 2021, the RAD inventory comprised 5,468 appeals, down 23% in 2021 and about half its peak of 10,400 in September 2019.
  • Age: 96% of pending appeals were less than 1 year old (received between October 2020 and September 2021)
  • Region: 53% of the inventory was in Central (Toronto) region, 38% was in Eastern (Montreal) region, and 9% was in Western (Vancouver) region.
  • Country Make-up (as of the end of September 2021):
    All Appeals Source CountryTotal Appeals Pending% of Inventory
    Top 10 Countries 3,834 70%
    Nigeria1,00818%
    Mexico77614%
    India70613%
    Pakistan4107%
    China2785%
    Haiti2254%
    Colombia1523%
    Congo, Democratic Republic942%
    Bangladesh932%
    Kenya922%
    Other 113 Countries 1,634 30%

Top 10 Regular Appeals

Regular Appeals Source Country Regular Appeals Pending % of Regular Inventory

Top 10 Countries

2,509

68%

Mexico

775

21%

India

702

19%

China

266

7%

Pakistan

214

6%

Nigeria

177

5%

Iran

91

2%

Kenya

84

2%

Algeria

71

2%

Bangladesh

69

2%

Haiti

60

2%

Other 110 Countries

1,161

32%

Top 10 Irregular Appeals*

Irregular Appeals
Source Country

Irregular Appeals Pending

% of Irregular Inventory

Top 10 Countries

1,518

84%

Nigeria

831

46%

Pakistan

196

11%

Haiti

165

9%

Colombia

97

5%

Angola

61

3%

Congo, Democratic Republic

60

3%

United States of America

42

2%

Bangladesh

24

1%

Sri Lanka

23

1%

Zimbabwe

19

1%

Other 55 Countries

280

16%

*33% of appeals in the inventory are from irregular arrivals, down from a high of 50% in August 2019.

Wait Times

  • Average wait time for appeals finalized to date in 2021 (Jan to Sep) was 7 months.
  • Projected wait time for new appeals filed as of September 2021 is 6 months.

Immigration Division (ID) and Immigration Appeal Division (IAD) Inventory Analysis

Immigration Division Inventory Analysis

Overall

Admissibility Hearings

12-month period ending

Dec 31, 2017

Dec 31, 2018

Dec 31, 2019

Dec 31, 2020

Jan 1-Sep  30, 2021

Received

2,001

1,743

1,696

1,078

907

Finalized

1,970

1,767

1,655

961

1005

Pending

385

363

402

518

437

Detention Reviews

12-month period ending

Dec 31, 2017

Dec 31, 2018

Dec 31, 2019

Dec 31, 2020

Jan 1-Sep  30, 2021

Received

11,100

10,850

12,142

5,798

3,909

Finalized

11,098

10,787

12,133

5,959

3,867

Pending

312

316

322

151

184

Wait times

  • Average wait time for admissibility hearings finalized to date in 2021 (Jan to Sep) was 4 months.
  • Projected wait time for new admissibility hearings requested as of September 2021 is below 6 months.
  • Time compliance for all type of detention reviews: target of 96% met.

Immigration Appeal Division Inventory Analysis

Overview

12-month period ending

Dec 31, 2017

Dec 31, 2018

Dec 31, 2019

Dec 31, 2020

Jan 1-Sep  30, 2021

Received

5,297

4,358

4,149

2,345

1,665

Finalized

6,586

7,198

6,199

3,178

2,509

Pending

8,889

6,049

3,999

3,166

2,321

Wait times

  • Average wait time for appeals finalized to date in 2021 (Jan to Sep) was 12 months.
  • Projected wait time for new appeals filed as of September 2021 is 9 months.

Stakeholders

The IRB collaborates closely with a range of partners and stakeholders.

Portfolio Partners

The IRB, Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA) are portfolio partners and collaborate on operational matters while respecting each other's distinct mandates and the IRB's institutional and adjudicative independence.

The three organizations are party to a trilateral memorandum of understanding that provides a framework under which organizational priorities are discussed and information is shared as appropriate.

In addition, the IRB, working in collaboration with IRCC and CBSA, is driving a systems management approach to be more responsive to the changing operational context. These efforts include the establishment of an Asylum System Management Board (ASMB) in 2018, which brings together the Deputy Heads of the IRB, IRCC and CBSA to ensure greater coordination and the effective governance of Canada’s asylum system. Improved horizontal coordination is being achieved through system-wide joint priority setting, trends analysis, performance management and the monitoring of interdepartmental goals.

Central Agencies

As an administrative tribunal within the Immigration, Refugees and Citizenship Canada portfolio, the IRB’s interactions with central agencies (i.e., the Department of Finance, the Treasury Board Secretariat, and the Privy Council Office) are in many cases coordinated by IRCC.

However, in specific instances the IRB works directly with central agencies. For example, there are close and sustained interactions between the IRB, your office and the Privy Council Office in relation to the appointment and reappointment of Governor in Council decision-makers.

External Stakeholders

The IRB deals with a broad range of stakeholder interests and perspectives, with key groups including lawyers and immigration consultants, provincial legal aid programs and refugee advocacy organizations. The IRB’s stakeholders play a meaningful role in providing on-the-ground perspectives for the IRB as it develops and implements new initiatives. Stakeholders are also valuable in assisting the Board in communicating information on its procedures and expectations to those appearing as parties before it.

Key stakeholder groups include:

  • Professional associations: Organizations representing lawyers and immigration consultants are a key constituency for the IRB. They communicate Board initiatives, procedures and expectations to their members, and provide valuable input as the IRB develops and implements new initiatives.
  • Provincial legal aid programs: Effective representation by legal counsel helps to ensure that application deadlines are met, parties are well-prepared and proceedings proceed efficiently. In this context, the IRB has collaborative and positive working relations with legal aid programs in key jurisdictions. The IRB Consultative Committee (see below) includes legal aid representation from Ontario, Quebec and British Columbia.
  • Canadian Council for Refugees (CCR): The IRB has a long standing, positive and collaborative working relationship with the CCR, a national non-profit umbrella organization representing more than 180 groups across Canada involved in the settlement, sponsorship and protection of refugees and immigrants.
  • United Nations High Commissioner for Refugees (UNHCR): The IRB has a history of close collaboration with the UNHCR spanning over the past three decades. This relationship is multi-faceted, encompassing consultation on IRB policy and operational initiatives; information and data sharing; and cooperation in the delivery of international capacity building, including in the context of efforts to strengthen refugee determination systems in Mexico, Costa Rica and elsewhere in Latin America. As well, the UNHCR has certain authorities under the Immigration and Refugee Protection Act, for example the entitlement to observe IRB proceedings involving a refugee claimant or a protected person, in line with its responsibility for supervising the application of the 1951 Refugee Convention and its 1967 Protocol.

Immigration and Refugee Board Consultative Committee (IRBCC)

The IRBCC serves as the organization’s key forum for dialogue and engagement with its main national stakeholder organizations.Note 1

Most recently, the IRB has frequently consulted this committee in the context of adjusting operations and changing our operating model to respond to the global pandemic.

The Digitization Advisory Committee is a sub-committee of the IRBCC that meets on an ad hoc basis to discuss the IRB's vision and strategy to becoming a digital organization. It provides a space for the exchange of information and input on the use of different digital channels as well as for the gathering of insight on the needs, opportunities and challenges persons who appear before the IRB may face with the IRB's digitization efforts.

In the past, the IRBCC’s national bi-annual meeting has offered a venue for ministerial engagement on issues of interest to the Minister and this community. The next IRB Consultative Committee meeting is being planned for late fall/early winter 2021 and would provide an early opportunity to meet with key IRB national stakeholders, should your schedule permit.

Additionally, we would be pleased to set up and/or support your office in any meeting with these or any other key stakeholders on issues of relevance to the IRB, in collaboration with IRCC.

Notes

Note 1

External (stakeholder) membership on the IRBCC includes representatives from:

  • L’Association québécoise des avocats et avocates en droit de l’immigration (AQAADI) (2 members)
  • Bureau d’aide juridique de Montréal/Laval (BAJ Montréal/Laval) (1 member)
  • Canadian Association of Professional Immigration Consultants (CAPIC) (3 members)
  • Canadian Association of Refugee Lawyers (CARL) (1 member)
  • Canadian Bar Association (CBA) (3 members)
  • Canadian Council for Refugees (CCR) (3 members)
  • Legal Aid British Columbia (LABC) (1 member)
  • Legal Aid Ontario (LAO) (1 member)
  • Refugee Lawyers Association (RLA) (1 member)
  • United Nations High Commissioner for Refugees (UNHCR) (1 member)

Return to note 1 referrer

Key Issues

The following are key issues requiring early attention:

  • Timely appointment and reappointment of Governor-in-Council (GIC) decision-makers at the Refugee Appeal Division (RAD) and Immigration Appeal Division (IAD)

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    With the RAD and IAD staffed by GIC decision-makers, continued timely appointments and reappointments is critical for these divisions to maintain expec​ted levels of productivity and keep wait times in check. 

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  • Longer term funding to meet intake and address accumulated backlogs

    The IRB received significant temporary funding from Budgets 2018, 2019 and the 2020 Economic and Fiscal Snapshot to increase its capacity to finalize refugee claims and appeals. However, this funding is currently scheduled to end in fiscal year 2022-23. Early discussions regarding permanent and longer term funding that provides the IRB sufficient capacity to match refugee claim intake and maintain or reduce wait times will be required.

  • Modernizing the IAD Rules of Practice

    The IAD is seeking to replace its current Rules of Practice, which came into force in 2002, with new modernized Rules to further improve timelines of decisions and better meet the objectives established in the Immigration and Refugee Protection Act (IRPA). Your approval, as well as the approval of the Minister of Public Safety and Emergency Preparedness, will be required to advance the regulatory proposal. Subject to GIC approval, the IRB hopes to publish the Rules in Part I of the Canada Gazette as early as the fall of 2021.

The IRB will work with your office as well as with central agencies, IRCC and CBSA to advance these priority issues.








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