My Case, the Immigration and Refugee Board of Canada (IRB) portal for sharing documents with the counsel community, is being updated to improve security by adding two-factor authentication (2FA). 2FA is a recognized security best practice used to protect devices and accounts.
Easy steps to bring 2FA to My Case
- My Case has been moved to Canada.ca
- all My Case users must sign in to their account and link it to the new sign-in platform
- users who sign in with GCKey will be asked to set up a second verification factor to gain access to My Case
My Case users who need additional assistance can contact the My Case Help Desk by email or by calling 1-833-777-2433 from 8 am to 5 pm, ET, Monday to Friday.
The IRB is confident that My Case will continue to offer the counsel community convenient, secure access to their case information and allow the Board to build a more user-centric and modern administrative tribunal.