An internal investigation found that the Member did not breach any section of the Code of Conduct for Members of the Immigration and Refugee Board of Canada (the Code).
The Complainants were counsel and the refugee claimants they represented, whose case was heard by a Member of the Refugee Protection Division. The Complainants alleged that the Member was aggressive, did not give enough breaks, and was without compassion.
The Ombudsperson's investigation report concluded that:
- There was no evidence of the Member using an aggressive tone.
- The Member granted breaks when requested. There were no instances where a break was requested, and the Member refused to grant the request.
- There was no evidence that the Member lacked compassion. Instead, there was evidence that the Member displayed courtesy, respect, and compassion towards the Complainants.
The Chairperson agreed with the conclusions of the investigation and found that there were no breaches of the Code.