My Case now offers 2FA for GCKey users

​My Case, the Immigration and Refugee Board of Canada (IRB) portal for sharing documents with the counsel community, is being updated to improve security by adding two-factor authentication (2FA).

My Case users who sign in with GCKey can now benefit from the added security 2FA offers. Counsel and delegates are asked to sign in and set up 2FA as soon as possible.

My Case users who use a Sign-in Partner (such as their bank) are not affected by this change. No action is required on their part.

• 2FA is a recognized security best practice used to protect devices and accounts.
• Easy, step-by-step instructions are available to help GCKey users set up 2FA.

My Case users who need additional assistance can contact the My Case Help Desk by email or by calling 1-833-777-2433 from 8 am to 5 pm, ET, Monday to Friday.